Frequently Asked Questions:
HOW MUCH DOES SHIPPING COST?
Shipping is included for all product shipping in North America! Please note that due to size, some of our larger furniture pieces are only available for local pick up or delivery in Southern Ontario. In cases where shipping is not available it will be noted in the product description.
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HOW LONG WILL MY ORDER TAKE TO ARRIVE?
In stock pieces will be shipped within 5 business days of order confirmation. Non stock and custom pieces currently require a 2-3 week lead time. Larger pieces require a 4-6 week lead time. Most orders typically arrive within 5-7 business days. We will provide a tracking number once your order has been shipped.
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CAN I ORDER A CUSTOM PIECE THAT'S NOT IN YOUR SHOP?
Absolutely! We enjoy custom projects and would love to help bring your vision to life. Send us a message and let us know what you've got in mind.
WHAT IF I'M DISSATISFIED WITH MY PRODUCT?
Please refer to our return policy for details on what to do should your order arrived damaged or defective. We do not accept returns for reasons other than damage or defect. However, customer satisfaction is our very important to us. If your order is not damaged or defective, but you are still unhappy with it, please contact us so that we find an agreeable solution.
WILL MY ORDER LOOK EXACTLY LIKE WHAT I SEE IN THE SHOP?
If you're ordering one of our stock charcuterie boards or furniture pieces, the item pictured is what you will receive. All other pieces are custom made when your order is placed. As is the nature of wood, all pieces are unique to themselves. While we strive to recreate each piece as closely as possible, the look and grain pattern of each piece will be unique to itself. Please also keep in mind that all many devices display colours differently. As a result, the colour you see on your screen may be slightly different from what you see once you have the product.
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DO YOU SHIP INTERNATIONALLY?
We do ship internationally pending location specifics. Please contact us for a shipping estimate before placing your order.
DO I NEED TO PAY DUTY?
We don't collect customs fees or duties of any kind. Any and all fees incurred for customs and/or duties are the responsibility of the customer.
